Frequently Asked Questions
Orders & Shipping
Do you charge for shipping?
No. Shipping is free on every order to the United States.
How long will my order take?
Orders are prepared in 1–3 business days. Delivery usually takes 6–12 business days after shipping, so about 1–2 weeks in total. Holidays and carrier delays can add time.
Will I get tracking?
Yes. We email you a tracking link as soon as your order ships.
Do you ship outside the US?
Not yet. We currently ship to US addresses only.
Why did my items arrive in separate packages?
Some items ship from different warehouses, so a multi-item order can arrive in more than one box. Each package has its own tracking.
Returns & Refunds
What is your return policy?
You can request a return or refund within 30 days of delivery. Damaged, defective or incorrect items are replaced or refunded at no cost to you. See our Refund Policy.
How do I start a return?
Contact us through our Contact page with your order number and a short description (photos help).
When will I get my refund?
Approved refunds go back to your original payment method, usually within 5–10 business days.
Payments & Discounts
What payment methods do you accept?
Major credit and debit cards plus the express checkout options shown at checkout. Payments are processed securely by Shopify.
Do you have a discount for first orders?
Yes. Use code WELCOME10 at checkout for 10% off.
Products
Which size should I choose?
Check the size notes on each product page. If you're unsure, send us your pet's breed and weight through the Contact page and we'll help you pick.
Are your products safe for my pet?
Always supervise pets with new toys and accessories, choose the right size, and remove any item once it shows damage. See our Pet Product Safety guide.